Sales, Service & Renovation



Napoleon is proud to be committed to your total home comfort.

  • We value truth and transparency.

  • As leaders, we model and lead by example.

  • As individuals, we count on each other to do what is right.

  • We do the right thing even when it’s not acknowledged by others, or convenient for us.

  • We bring passion and energy to work and strive for high quality contribution that drives individual and organizational excellence.

  • We consistently seek the voice of our team to collaboratively improve the associate experience.

  • We value those who speak thoughtfully, listen carefully and always participate with an open mind.

  • We encourage, respect, and actively seek diversity of opinion.

  • At the heart of accountability, is reliability and personal responsibility.

  • We take initiative! When we see a problem, we move to solve it.

  • We are empowered and have the information required to make effective decisions.

  • Clarity is a must to set the necessary expectations. Be precise to identify what successful achievement looks like.

  • We strive to be socially responsible, supporting our communities and ever mindful of our impact on the planet.

  • We take ownership of the outcomes, good and bad. We don’t pass the buck!

  • We are humble and thoughtful, bringing our very best to each other and ultimately our customers.

  • We realize the benefit of differing opinions and insights and provide a safe environment for open communication.

  • We provide constructive feedback, and we take criticism without being personally offended.

  • We act with consideration and courtesy, honoring and building positive relationships.

  • We work as a team to maintain high standards of quality and productivity.

  • We proactively plan and drive towards common goals. Collaborate and celebrate!

  • We work together to overcome obstacles and we focus on solutions. We arrive every day inspired to make an impact through our talents, passion and hard work.

  • We genuinely care and engage in discussion with a purpose of investing in personal and team growth.

  • We act without ego or jealousy, while challenging each other to be their best.